Pre-sales Service

1) Provide sample service
UHV makes and sends samples for customer at reasonable price.

2) Provide reception service
Customers can make reservations to visit our company directly, UHV provides professional receptionists.

3) Provide professional consulting
UHV provides information consulting about product, price, technology and industry solutions for customers at anytime via network, telephone, email.

In-sales Service

1) Integrity and fairness No matter great or small amount of contract, new or old customers, domestic or foreign customers, UHV treats with integrity and fairness.

2) Guarantee both quality and quantity
UHV implements the terms and conditions stipulated in the contract strictly, complies with product standard and multi-inspection.All products will be assembled and test strictly accord with our product process standard. All qualified products will be issued factory inspection reports and certificate labels.Defect products or non-qualified products won’t be allowed to make deliver.

3) Timely follow up the production process and provide customers the pictures or videos, Let the customer 100% feel relieved at the products.

After-sales Service

1) UHV provides professional installation, commissioning and training for users' workers, ensures that users can get familiar with operation methods and put machines into use as soon as possible;

2) UHV provides one year warranty and lifetime maintenance. Free repair for mechanical failure and parts damage (no human factors and force majeure factors) under warranty (replacement parts except wearing parts are provides by UHV free of charge). Charging at reasonable cost when out of warranty;

3) Users enjoy lifetime free software upgrade service since the date of purchase if available;

4) After-sales service response time within 12 hours. When received a repair call, after-sales engineer will give a clear answer or reach the equipment site if necessary.

5) UHV revisits all customers regularly each year and provides technical support service by email or message at any time.